Help Desk Software with an Integrated Remote Desktop
Provide high support availability, ensure fast response times and manage the entire customer experience without breaking a sweat.
Improve agent productivity
Keep control over support flow, predict peak times and optimise help desk workload distribution among agents.
Streamline and automate IT support
Combine live chat, automation options and remote desktop software to deliver exceptional support to your customers.
Increase customer satisfaction
Reduce customer wait times and improve first call resolution rates.
Offer Timely Support via Live Chat link
Give your customers the option to reach your help desk through a dedicated live chat channel to provide an immediate response and easy access to problem resolution. You can fully customise the chat buttons and software to suit your look and feel.
Reduce Hold Times with Automation
ISL Online can automatically assign incoming support requests to the least busy technician or automatically answer a call when a chat has been directly assigned to a specific supporter.
Plan Ahead with Predefined Answers
Create your knowledge base articles and saved answers that your support staff can deploy at the click of a button. Provide your customers with quick answers and make it easy for your team to focus on meaningful conversations.
Remote Desktop with One Click link
Elevate a simple live chat to a remote support session and control a remote computer with a simple click. Eliminate the need for a separate remote support software and streamline your support process.
Live Dashboard link
With real-time and daily statistics presented in the form of beautiful graphs and charts, the live dashboard provides a transparent overview of the real-time situation and better control over the support process.
Offer the Highest Securitylink
Symmetrical AES 256 Bit Encryption
Your own certificates for encryption
ISO/IEC 27001:2022 certified
Two-factor authentication
GDPR compliance
Security and penetration tests
External authentication
(LDAP, SAML 2.0. etc.)
Automatic session recording
Learn more about ISL Online security
With the live monitoring and powerful reporting capabilities of the ISL Online software, we have been able to optimise the performance of our contact centre agents and raise the already high standards of our customer service.
Alvaro Rudiez, Arsys PR Manager
Performance Reports link
Give your help desk manager a tool to optimally distribute help desk workload among available chat agents to reduce customer wait time and achieve faster ticket resolution.
Integrate with Other Software link
ISL Online works with several partners to allow customers to integrate with Remote Monitoring & Management (RMM), IT Service Management (ITSM), Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) software.
Fully Customisable link
We offer extensive customisation options to enterprises. Adapt the software to your own corporate identity. Give it a familiar look and apply advanced security measures.
Create Your Own Private Cloud link
By connecting 2 or more servers together to form a private cloud, you can build a highly available help desk system. This scalable system minimises the risk of downtime and provides efficient load balancing.
