Red de Cooperativas FEDECACES

We interviewed Edwin Portillo, Network and Communications Coordinator, from Fedecaces, who explains how ISL Online ensures secure remote access and continuous technical support for over 145 cooperative service points in El Salvador. Watch the video to learn more about their approach to data security and operational efficiency.

Enhance Operational Security and Continuity With a Secure Remote Desktop Solution

Fedecaces is the Federation of Savings and Credit Cooperatives of El Salvador, bringing together over 30 cooperatives across the country. With 145 service points, its mission is to promote financial inclusion and social development by offering financial services, technical advice, and cooperative education. Their commitment to technology ensures that these services are accessible, secure, and efficient, positively impacting the lives of thousands of Salvadorans.

To continue this work, Fedecaces needed a remote support solution that would guarantee the security and continuity of their operations. It was essential to manage their critical infrastructure and protect the confidential information of their members, all while ensuring that the cooperatives' operations ran smoothly without interruptions.

Unattended Remote Access to all Cooperative Service Points

Fedecaces found the perfect solution for their needs in ISL Online. The secure remote access platform allows their technicians to provide real-time unattended support to the various agencies. Additionally, the on-premises implementation gives them complete control over infrastructure management, ensuring the availability of critical resources and data encryption in all connections.

Improved Response Times and Enhanced Security for all Connections

With 25 technicians using ISL Online, Fedecaces has optimized remote support across its network, enabling flexible technical maintenance even outside of working hours without disrupting operations. The platform, which is easy to use and highly secure, has been key in ensuring the confidentiality, integrity, and availability of information. Moreover, the customization options and continuous support provided by ISL Online have been crucial for a quick and successful implementation.